A single tug moving under its own power between moored container ships in a night harbour, its wake the only movement on black water.
Plain English · dated sources

The words, defined properly.

Six terms you will meet when you look at automation for an Australian small business, defined plainly, with the Australian rules and published numbers that sit behind each one.

Glossary · 6 pages

The figures, dated and sourced.

  1. A single tug moving under its own power between moored container ships in a night harbour, its wake the only movement on black water.
    REF 01

    AI agent

    An AI agent uses a language model to decide its own next step instead of following a script. The definition, Australian adoption figures, when a workflow wins.

    Open
  2. A gangway lit from below connecting two moored ships at night, cargo netting stretched between them, the harbour black on both sides.
    REF 02

    API integration

    An API integration connects two systems through their published interfaces so data moves automatically. The definition, the rate limits, and what it costs.

    Open
  3. Thirteen sealed containers in a row on a night wharf, each stencilled with a number, a customs lamp lighting the seals.
    REF 03

    Australian Privacy Principles

    The 13 Australian Privacy Principles govern how organisations handle personal information. Most businesses under $3m turnover are exempt, with exceptions.

    Open
  4. A container crane at night lifting boxes from ship to rail in an unbroken repeating line, every box landing in the same slot.
    REF 04

    Business process automation

    Business process automation is software running a repeatable process — quote to invoice, debtor chasing — with no re-keying. What it costs and cannot fix.

    Open
  5. Two berths side by side at night: one holding a leased container stack in vendor colours, the other a smaller ship with its own name on the hull.
    REF 05

    SaaS vs owned software

    SaaS is software you rent and never own. Owned software is code you hold the rights to. Rent most of your stack, own the joins. Prices, tax and retirement risk.

    Open
  6. A container ship at night held against the wharf by heavy mooring lines, the ropes lit and taut, open water visible beyond the bow.
    REF 06

    Vendor lock-in

    Vendor lock-in is when leaving a supplier costs more than staying, even when staying is worse. Where it hides in small-business software and how to cost it.

    Open
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